Return, Refund & Cancellation Policy
Last Updated: August 11, 2026
At Trendvist, we want you to have a smooth and satisfactory shopping experience. This policy explains our rules regarding order cancellation, product returns, exchanges, and refunds.
- Order Cancellation
Customers may request cancellation of an order before the order is dispatched.
Once an order has been shipped or handed over to the courier, cancellation may no longer be possible.
To request cancellation, please contact Trendvist as soon as possible using our available contact channels.
Trendvist may cancel an order due to:
Product unavailability
Incorrect or incomplete customer information
Suspicious or fraudulent activity
Repeated fake or refused orders
Technical or pricing errors
Circumstances beyond our reasonable control
- Return & Exchange Eligibility
We accept returns or exchanges only when the product meets the conditions specified in this policy.
To be eligible, the product must generally:
Be unused and unworn
Not have been washed
Not have been damaged, altered, or modified
Be returned in its original condition
Have original tags, packaging, or accessories where applicable
Products that have been worn, washed, damaged, or altered by the customer may not be eligible for return or exchange.
- Size Exchange
For clothing items, customers may request a size exchange if the requested size is available.
The product must be unused, unworn, unwashed, and in its original condition.
Size exchange requests should be made within 3 days of receiving the product.
If the requested size is unavailable, Trendvist may offer another available size or another appropriate solution.
Any applicable return or delivery charges for size exchange may be payable by the customer unless the exchange is required due to an error by Trendvist.
- Wrong, Defective, or Damaged Product
If you receive:
The wrong product
The wrong size sent by Trendvist
A defective product
A damaged product caused before delivery
please contact us as soon as possible after receiving the order.
We may request photos or videos of the product, packaging, and delivery parcel to verify the issue.
After verification, Trendvist may provide a replacement, exchange, or refund depending on the situation.
If the issue is confirmed to be caused by Trendvist, reasonable return or replacement delivery costs may be covered by Trendvist.
- Change of Mind
We generally do not accept returns simply because a customer has changed their mind, no longer wants the product, or does not like the product after receiving it.
However, size exchange may be available subject to the conditions mentioned in this policy.
- Custom or Personalized Products
Custom-made, personalized, or specially prepared products may not be eligible for return, exchange, or refund unless the product is defective or there is an error on the part of Trendvist.
- Refund Policy
If a refund is approved, the refund amount and method will depend on the circumstances of the order.
Refunds may be issued when:
A confirmed order cannot be fulfilled by Trendvist
A defective or incorrect product is verified and a replacement is not possible
A return is approved under this policy
An online payment has been successfully completed but the order cannot be fulfilled
Refunds may be processed through the original payment method or another available method, depending on the payment provider and circumstances.
- Refund Processing Time
After a return or refund is approved, processing may take reasonable time depending on the payment method and payment service provider.
Third-party payment processing times may vary, and Trendvist cannot guarantee the exact time required by an external payment provider.
- Delivery Charges
Original delivery charges may be non-refundable unless the return or cancellation is caused by an error, defect, or other issue attributable to Trendvist.
For customer-requested size exchanges or returns, applicable delivery or courier charges may be the customer’s responsibility.
- Failed or Refused Delivery
If a customer refuses to receive a confirmed order or provides an incorrect/incomplete delivery address resulting in a failed delivery, the customer may be responsible for applicable delivery or return-to-origin charges.
Repeated refusal of confirmed orders may result in restrictions on future Cash on Delivery orders.
- Return Request Process
To request a return or exchange:
Contact Trendvist through our available customer support channels.
Provide your order number and relevant details.
Explain the reason for the return or exchange.
Provide photos or videos if requested.
Wait for confirmation and further instructions from our support team.
Send the product back according to the instructions provided by Trendvist.
Please do not send a product back without contacting us first.
- Inspection of Returned Products
All returned products may be inspected before an exchange or refund is approved.
If the returned product does not meet the eligibility requirements, Trendvist may reject the return, exchange, or refund.
- Policy Changes
Trendvist may update this Return, Refund & Cancellation Policy from time to time.
Any changes will be published on this page with an updated Last Updated date.
- Contact Us
For return, refund, or cancellation requests, please contact us:
Brand: Trendvist
Website: trendvist.com
Email – contact@trendvist.com
Phone – 01722-438242
Address – Mirpur 11/c dhaka
By placing an order with Trendvist, you acknowledge that you have read and agreed to this Return, Refund & Cancellation Policy.
